General Return Guidelines
- Some products cannot be returned and are marked on the product detail page.
- Damaged/defective items must be returned in the original condition they were received in with all the accompanying accessories and in the original manufacturer's box/packaging.
- Items that you do not need must be returned in new and unopened condition with all the original packing.
Return of Products
If you wish to return a product you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions:
- Item(s) must be returned within 4 days of purchase, together with proof of purchase.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Gift cards, sale, clearance, and seconds items are not eligible for a refund or exchange.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above. You are responsible for any costs associated with returning the item to us.
Faulty Items
If an item is faulty, wrongly described, or different from the sample shown, we will meet our legal obligation, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 10 days with proof of purchase.